Returns & Refunds

Last updated: September 2026

Our approach

Because we dispense medicines, returns are limited for patient safety. Unopened, non-prescription items may be eligible in some cases; opened or dispensed prescription medicines generally cannot be restocked.

What may be returned

• Unopened OTC or vitamins — Contact us within a reasonable time (ideally within 7 days of pickup/delivery) if the seal is intact, the product is unused, and it was stored properly. Approval is case-by-case.
• Wrong or damaged item — If we sent the wrong product or it arrived damaged, contact us promptly with your order reference and photos when possible. We will arrange a replacement or refund as appropriate.
• Prescription (Rx) medicines — Once dispensed, Rx products usually cannot be returned for resale. If there is a dispensing error on our side, contact us immediately.

What we cannot accept

• Opened, partial, or used medicines
• Products stored outside labeled conditions (heat, moisture, etc.)
• Items without proof of purchase / order reference when we cannot verify the order
• Change-of-mind returns on dispensed Rx medications

How to request a return or refund

1. Message us on WhatsApp or email dipmonrovia@gmail.com with your order reference, product name, and reason.
2. Do not send medicines back until our team confirms the next step.
3. Approved refunds are issued through the original payment path when possible (MTN, Sendwave, bank transfer, or cash adjustment), after we inspect eligible returns.

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